Terms & Conditions
Introduction
Welcome to Indus Metal Plaques. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or services.
Products & Services
Indus Metal Plaques specializes in custom metal plaques, engraved signage, ADA signs, memorial plaques, architectural signage, nameplates, and related custom manufacturing products.
Because many products are custom-made, final products may vary slightly from digital previews, renderings, or mockups.
Quotes & Pricing
All quotes provided through our website, email, or phone are subject to review and approval.
Prices may change without notice due to:
- Material costs
- Design revisions
- Shipping changes
- Custom manufacturing requirements
Orders are not considered confirmed until payment and artwork approval have been received.
Artwork & Proof Approval
Customers are responsible for reviewing and approving all artwork proofs before production begins.
By approving a proof, you confirm:
- Spelling
- Dimensions
- Colors
- Layout
- Materials
- Mounting specifications
Indus Metal Plaques is not responsible for errors approved by the customer in final proofs.
Production & Shipping
Production timelines may vary depending on:
- Product type
- Customization requirements
- Material availability
- Order volume
Estimated shipping dates are not guaranteed and may be affected by carriers, weather, or other circumstances beyond our control.
Payments
Payment may be required in full before production begins unless otherwise agreed in writing.
We reserve the right to refuse or cancel orders for suspected fraud, pricing errors, or unavailable products.
Returns & Refunds
Due to the custom nature of our products, custom orders are generally non-refundable and non-returnable once production has started.
Refunds or replacements may be considered only in cases of:
- Manufacturing defects
- Incorrect items received
- Shipping damage reported promptly
Claims must be submitted within a reasonable time after delivery.
Warranty
Indus Metal Plaques may offer limited warranties on selected products.
Warranty coverage does not include:
- Improper installation
- Abuse or misuse
- Normal wear and weathering
- Damage caused by third parties
- Unauthorized modifications
Specific warranty terms may vary by product type.
Intellectual Property
All website content, including:
- Logos
- Images
- Product designs
- Text
- Graphics
- Layouts
are the property of Indus Metal Plaques unless otherwise stated.
You may not copy, reproduce, or distribute website content without written permission.
User Submissions
By submitting artwork, logos, or content to us, you confirm that:
- You own the rights to the material
- You have permission to use the material
- The content does not infringe on third-party rights
Customers assume full responsibility for submitted materials.
Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access
- Interfere with website functionality
- Upload malicious software or harmful code
We reserve the right to restrict access or terminate use for violations of these terms.
Limitation of Liability
Indus Metal Plaques shall not be liable for:
- Indirect or consequential damages
- Loss of profits
- Business interruption
- Delays beyond our control
Our total liability shall not exceed the amount paid for the applicable order.
Third-Party Links
Our website may contain links to third-party websites for convenience or reference. We are not responsible for the content, policies, or practices of external websites.
Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Changes become effective immediately upon posting on this page.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with applicable laws and regulations.
Contact Information
For questions regarding these Terms & Conditions, please contact us through: