Privacy Policy
Who We Are
Indus Metal Plaques (“we,” “our,” or “us”) operates the website Indus Metal Plaques. We specialize in custom metal plaques, ADA signage, engraved plates, memorial plaques, architectural signage, and related custom manufacturing services.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us through our forms.
Information We Collect
We may collect the following information when you interact with our website:
- Name
- Email address
- Phone number
- Company name
- Billing and shipping address
- Product inquiry details
- Uploaded artwork or design files
- IP address and browser information
This information may be collected when you:
- Submit a contact or quote request form
- Place an order
- Subscribe to updates
- Communicate with us by email or phone
How We Use Your Information
We use collected information to:
- Respond to quote requests and inquiries
- Process orders and payments
- Provide customer support
- Improve our website and services
- Send important order or service updates
- Prevent spam, fraud, or unauthorized activity
We do not sell or rent your personal information to third parties.
Cookies
Our website uses cookies to improve user experience and website functionality.
Cookies may be used to:
- Remember user preferences
- Analyze website traffic
- Support shopping cart and checkout functionality
- Improve website performance
You may disable cookies through your browser settings, though some website features may not function properly.
WooCommerce & Payments
Our website may use WooCommerce to process orders and manage cart functionality.
Payment information is processed securely through third-party payment providers. We do not store complete credit card information on our servers.
Embedded Content
Pages on this website may include embedded content such as videos, maps, images, or social media feeds. Embedded content from third-party websites behaves the same way as if you visited those websites directly.
These third-party websites may collect data, use cookies, and monitor your interaction with their content.
Analytics & Tracking
We may use analytics tools such as Google Analytics to understand website traffic and improve user experience.
These tools may collect:
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral sources
This information is used only for website improvement and performance monitoring.
File Uploads
If you upload artwork, logo files, or design materials through quote or order forms, those files are used solely for fulfilling your request or order.
Please avoid uploading sensitive personal information within uploaded files.
Data Retention
We retain customer inquiries, order information, and communication records only as long as necessary for:
- Customer service
- Order fulfillment
- Legal and accounting obligations
- Security purposes
Your Rights
Depending on your location, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Object to certain uses of your information
To make a request regarding your personal information, please contact us through our website contact page.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online transmission or storage method can be guaranteed 100% secure.
Third-Party Services
Our website may use trusted third-party services including:
- Payment gateways
- Shipping providers
- Spam protection tools
- Analytics services
These services may process limited data as necessary to perform their functions.
Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or website functionality.
Updates will be posted on this page with the revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us through: